Chandni Kumar

Chandni Kumar is a seasoned professional with extensive experience in customer service and support roles across various industries. Currently serving as a Senior Associate in Collector Support at Gemini since October 2021, Chandni previously held the position of Customer Experience Manager at Ryde, where exemplary service and problem-solving skills were demonstrated. Experience at DBS Bank as a Customer Service Specialist involved handling banking inquiries and achieving a high satisfaction score, while a role at Grab as a Senior Customer Support focused on managing communications from passengers and drivers. Earlier career highlights include leading a customer service team at TDCX, overseeing training, performance monitoring, and compliance with service agreements. Chandni holds a Diploma of Education in Business and Information Technology from Temasek Polytechnic.