Meladie Balajadia

Meladie Balajadia has extensive experience in operations management and customer service, currently serving as Operations Manager at Sovereign BPO Solutions since September 2013. Responsibilities include overseeing daily call center operations, resource planning, performance reviews, and advising clients on services. Additionally, Meladie has been an English Coach at Genashtim Innovative Learning since 2014, providing distance learning instruction. Previous roles include Voice Support at Nomorerack and Level 2 Customer Support at Acquire Asia Pacific, focusing on resolving billing issues and major complaints. Education was completed at Lyceum of the Philippines.