Felicia McDuffie

Felicia McDuffie is an experienced IT Manager at Genentech, Inc., with a tenure since November 2004, specializing in customer service operations within business services and IT industries. With over two decades of experience, McDuffie has established a strong reputation for leadership and business acumen. Prior to Genentech, McDuffie served as a Customer Service Supervisor at Yahoo, Inc., from April 2002 to July 2004, where responsibilities included coordinating a customer care team and implementing performance metrics and incentive programs. Earlier experience includes a role as Customer Support Supervisor at Intuit, Inc., from January 1992 to August 2000, managing support for a small business e-commerce site and developing content to enhance customer self-service.