Ruhi Rai

Ruhi Rai is a seasoned technology and analytics professional with extensive experience in driving omnichannel strategies and customer insights. Currently serving as a Senior Manager at Genentech, Ruhi leads the development of the omnichannel technologies roadmap and executes voice of customer programs, enhancing customer experiences through collaboration with various internal and external stakeholders. Previous roles include the Lead Data & Analytics Strategist at Genentech, where Ruhi managed CRM solutions across multiple affiliates globally, and a Systems Analyst at Apple, delivering impactful business intelligence solutions. Experience also includes a Business Analyst position at Bayer HealthCare, focusing on supply chain processes, and a Business Intelligence Developer role at Tata Consultancy Services for GE Capital. Ruhi holds a Bachelor of Science in Physics from the University of California, Berkeley, and further management education from the Institute of Management Technology, Ghaziabad.