Manager, Outcomes And Partnership

Customer Service · Bahrain

Job description

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

Since 2011, General Assembly (GA) has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, marketing, and more, both online and at campuses across multiple countries. Our global professional community boasts more than 95,000 full- and part-time alumni — and counting.

In addition to fostering career growth for individuals, GA helps employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

*** THIS IS A 2 YEAR CONTRACT

Specific Responsibilities 

  • Develop partnerships with corporate clients, startups, international and local organizations for graduates placements and collaborations
  • Develop partnerships with government agencies to collaborate on 
  • Manage local Outcomes teams 
  • Ensure quality through managing NPS execution and follow up 
  • Prioritize business needs for Outcomes digital products and actively build new products that allow for better quality and efficiency
  • Onboard new team members 
  • Data excellence: oversee team data by conducting audits so we are audit ready at any point 
  • Diagnose and troubleshoot areas of difficulties with markets that are blocking them from achieving goals 
  • Rollout new processes to ensure standardization across all markets while allowing for local innovation 
  • Share market updates to leadership team 
  • Create resources for team as needed 
  • Oversee execution projects and initiatives 
  • Attend and participate in events.
  • Proactively initiate events and innovative engaging projects with the ecosystem and community.
  • Work closely with Student Experience team and Coaching team to develop a mechanism of student success to graduate and be placed
  • Coach & Counselor - Ensure all job-seeking students & graduates have a smooth transition from the classroom to job seeking and that they feel supported during this process.
  • Reduce anxiety for students & graduates around their job search through clear communication.
  • Help students identify their personal goals to best impact their job search & educational experience.

Detailed Responsibilities :  

1)     Track the progress of bootcamp and accelerator course graduates in terms of placements and career progress.

2)     Track the progress of existing employees/Freelancers/Startups. Follow up with existing graduates from previous cohorts or any cohorts under this Agreement to assess career progression, and with freelancers to monitor project acquisition. For those who will establish new startups, the placement team will track the stages of development and overall success to obtain insights into the entrepreneurial impact of GA's programs for a period of 270 days post the end of the course.

3)     Proactively reach out to regional and global tech companies and organizations that are actively recruiting tech talent to market GA graduates effectively.

4)     Build capacity to support program graduates in accessing remote job opportunities globally

5)     Build capacity, relationships, training courses and processes to support graduates in becoming paid freelancers.

7)     Proactively develop an understanding of organizational tech skill needs in Bahrain to enable tailoring of some immersive programs to employers’ needs.

8)     Organize and increase the frequency of job fairs, and networking events; these functions can provide more opportunities for students to connect with employers and gain insights into various career paths.

9)     Job match by compiling and maintaining a database for relevant job vacancies from various employers.

10)  Provide career counseling and guidance services to help students and graduates assess their skills, interests, and career goals, develop resumes, improve interview skills, and provide guidance on career planning and advancement.

Unless otherwise noted, remote positions can be performed from the following approved General Assembly operating countries.

United States of America (states of operation may vary), Canada (provinces of operation may vary), United Kingdom, Australia, and Singapore.

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