Amelia Addington

Amelia Addington is a seasoned business leader with extensive experience in operations and customer service within the insurance industry. Currently serving as the Head of Operations for Service and Retention at GM Financial, Amelia oversees omni-channel communications and customer engagement programs. Previously, as an Operational Performance Leader at General Motors, Amelia managed the nationwide roll-out of OnStar Insurance and contributed to strategic performance solutions. Amelia's career at USAA included significant roles such as Strategy Business Planning Manager and Operations Leader, where Amelia led large teams and was recognized with multiple leadership awards. Academic credentials include an MBA in Public Administration from Arizona State University and a Project Management certification.