Khaled Mohamed

Khaled Mohamed is a seasoned professional with extensive experience in customer care and service delivery across various industries. Currently serving as the Head of Contact Center & Service Delivery for General Motors since August 2024, Khaled oversees OnStar Middle East and Traditional contact centers, aligning local operations with GM's corporate culture. Previously, as Service Delivery Director at LXT from May 2022 to July 2024, Khaled led operations and project management to achieve strategic growth and establish a sourcing function. Experience also includes senior roles at Kepler Gate, Raya Contact Center, and Vodafone, where Khaled managed large teams and delivered customer care services to numerous clients across multiple countries. An early career includes positions at NewTek Solutions, Arthur Andersen, Coca-Cola Bottling Co. Consolidated, and Coopers & Lybrand Consulting. Khaled holds a Bachelor of Commerce in Accounting and Finance from Ain Shams University.