Anne-France Epelbaum

Anne-France Epelbaum has a distinguished career in human resources and claims operations, with over 26 years of experience at Generali Switzerland. As Chief Human Resources & Organization Officer, responsibilities included overseeing HR functions and organizational strategy. Previous roles encompassed Director of Claims Operations, where management of customer services for claims was a key focus, and Head of Quality Management Non-Life, which involved governance, risk management, and performance analytics. Anne-France also played a crucial role in fraud prevention and claims performance monitoring as Head of Claims Quality Management Non-Life. Earlier legal experience included handling complex claims as a Lawyer in the Claims Department for Non-Life insurance. Anne-France holds a CAS in Digital Insurance Transformation and has been involved in leadership training programs.