Fred Langevin

General Manager, Customer Service And Continuous Improvement at Genesee & Wyoming

Fred Langevin is a professional with a Bachelor of Commerce degree in Accounting from Concordia University. Fred has held various roles in customer service, operations support, and fleet management in the rail industry. Fred is known for their expertise in process improvement techniques and is skilled in managing customer service teams, establishing controls, and applying best practices. Fred has also received awards for their contributions to projects that have positively impacted the organizations Fred has worked for. Additionally, Fred has pursued further education to enhance their skills, obtaining certificates in Lean Six Sigma and Customer Service.

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Timeline

  • General Manager, Customer Service And Continuous Improvement

    February, 2020 - present

  • Director Customer Service Operations Support Service Design Revenue Protection And Fleet Mgmt

    January, 2017

  • Director Of Customer Service

    January, 2015

  • Supervisor Customer Service Center

    September, 2013

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