Michelle Sims

Michelle Sims is a seasoned professional with extensive experience in customer relationship management and aftersales operations. Currently serving as Market Manager for Genesis Aftersales at Genesis Motor America since August 2022, Michelle communicates with dealers to implement programs and monitor performance in areas such as customer retention and parts sales. Prior experience includes serving as Performance Manager at myKaarma, where responsibilities encompassed managing implementation phases and training on product functionalities. Additionally, as Senior Dealer Performance Manager at Xtime, Michelle managed customer relationships and provided technical support. Early career roles include Guest Services Supervisor at Lexus of Tampa Bay, managing service appointments and staff. Michelle holds a Bachelor's degree in Criminology from Saint Leo University and various certifications related to private investigation and trading.