Brian Thomson is a seasoned professional with extensive experience in solutions consulting and workforce optimization. Since May 2018, Brian has held the position of Senior Principal Solutions Consultant at Genesys, following several titles as Principal Solutions Consultant. Prior roles include Solutions Consultant at Verint and Solutions Expert at Silver Lining Solutions Ltd, where expertise was applied in advising multinational companies on workforce optimization strategies. Brian also managed a team of Management Information Analysts at Produban | Santander, where notable achievements included overseeing the design and implementation of a Genesys Dialler for Santander’s Collections and Recoveries. Earlier career experience includes roles at TUI UK that involved managing teams for resource planning and business analysis in a large call center environment. Brian holds a BA in Retail Management from Glasgow Caledonian University and a PGD in Information Technology from the University of the West of Scotland.
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