Glendon Wong is a seasoned leader in the customer experience (CX) sector, boasting over two decades of expertise. Currently serving as the Head of Solution Consulting at Genesys, they specialize in digital and AI transformations across various industries in Asia. Past roles include significant positions at OCBC Bank, where Glendon managed technology strategies and project budgets, and as a consultant for both Aspect Software and Uniphore, focusing on contact center solutions and AI-driven service enhancements. Their accomplishments include leading a regional bank to win the CCAS Awards for Best Large Contact Centre three years consecutively and speaking at industry seminars on leveraging technology to improve CX.
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