Jim Rosenberg

Jim Rosenberg is a highly experienced Senior Principal Support Engineer in Customer Care at Genesys, a role held since December 2013, focusing on post-deployment architectural support and performance optimization for customers. With a robust background at Genesys from May 2000 to May 2012, Jim served as a Lead Engineer in both New Product Introduction and Professional Services, contributing to product functionality, usability, and the development of contact center solutions. Earlier in his career, Jim was a Senior Principal Consultant, where responsibilities included architecture, installation, and deployment of Genesys software. Prior to Genesys, Jim held the position of Software Manager at Data Systems Analysts from 1987 to 2000, designing and delivering secure datacomm and telecomm software. Jim holds a Bachelor of Science degree in Math from Drexel University, obtained between 1966 and 1971.