Marco Antonio Penuela

Marco Antonio Penuela has over 25 years of experience in the technology and consulting sectors, primarily at Genesys since February 2007, where positions have included Sr. Principal Value Evangelist, Sr. Principal Value Consultant, and Principal Value Consultant. In these roles, Marco Antonio has supported over $199 million in annual sales by facilitating data-driven decision-making and value-based purchasing for global clients across the US, LATAM, and Europe. Notable achievements include conducting benefit assessments and business cases, directing customer success projects worth over $20 million in LATAM, and closing significant sales across multiple countries. Prior experience includes roles at Contact Center Americas and Publicar, complemented by degrees in Computer Communications Technology and Systems Engineering.