Mark Piskadlo is a Strategic Account Director at Genesys, where they focus on orchestrating digital and cross-channel customer experiences utilizing AI. They have over 20 years of experience in enhancing customer interactions, starting their career in the call center industry at MCI Customer Service. Mark has held various leadership roles at companies such as Five9, SmartAction, and IBM, consistently driving innovation in customer engagement and experience. They earned their degree from the University of Colorado Boulder.
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