Nathan Sims

Nathan Sims is a seasoned professional currently serving as the Director of Product Support Quality and Client Experience at Genesys since 2022. Previously, Nathan held roles including Principal Support Executive at Genesys, Senior Service Delivery Manager at iVision from 2017 to 2022, and Director of IT Infrastructure at Birch Communications from 2000 to 2011. Nathan's extensive experience in IT infrastructure and service delivery also includes key positions at Koch Business Solutions, BCD Travel, and PSA Healthcare. Nathan earned an MBA in Business from Georgia College & State University and a BS in Information Technology from Middle Georgia State University.