Richard O'Kane

Richard O'Kane is an experienced senior project manager with a strong background in customer success operations and technical account management, currently employed at Genesys since May 2017. O'Kane has held various roles within the company, including senior manager and product manager, demonstrating a diverse skill set in professional services. Prior to Genesys, O'Kane was the Cloud Consulting & Implementation Director at EIS Group Ltd and held multiple positions at LiveVox, including senior enterprise program manager. O'Kane's career began at Genesys in 1999, where responsibilities included project management, technical writing, and technical support. O'Kane holds a degree from the University of New Brunswick.