Satish A.

Satish A. is a Senior Business Value Specialist at Genesys, responsible for articulating the Business Value of Customer Experience (CX) across APAC. With a career spanning over 18 years, Satish has held various roles at Genesys, including Enterprise Sales Director and Senior Principal Business Consultant, where expertise in guiding enterprises through Cloud + CX transformations and integrating AI into customer experiences has been demonstrated. Prior experience at Servion Global Solutions involved Customer Experience Management and analytics services, enhancing CX for major clients. Satish began a career in market research at Frost & Sullivan and developed data warehouse solutions at Infosys. Educational qualifications include an M.S. in Computer Engineering from Rutgers University and a B.E. in Electronics & Communication from the University of Madras.