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Shannon Thompson

Senior Manager, Global Order Management at Genesys

Shannon Thompson has a vast professional background in various industries, with significant experience in order management, billing operations, contract administration, and sales. With a Bachelor's degree in Sports Management and Marketing, Shannon has held roles in companies such as Genesys, Angie's List, Kohl's Department Stores, and Charlotte Harbor Visitor & Convention Bureau, showcasing strong project management skills and a keen eye for detail. Shannon's expertise in managing teams, improving processes, and resolving customer issues make them a valuable asset in any organization.

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Timeline

  • Senior Manager, Global Order Management

    February 1, 2024 - present

  • Global Manager, Order Management

    April, 2023

  • Sr. Analyst - Global Order Management Strategy

    July, 2022

  • Team Lead - Cloud Billing

    July, 2020

  • Team Lead - Premise Billing

    June, 2019

  • Billing Operations Analyst

    April, 2019

  • Finance Customer Service Specialist - Order Management

    November, 2017