Susan Belgrave

Susan Belgrave is a seasoned professional with extensive experience in account management and customer success across various sectors, including financial services and information technology. Currently serving as a Senior Account Director at Genesys since March 2020, Susan focuses on helping clients achieve strategic goals related to automation and operational efficiency. Prior to Genesys, Susan held the position of Manager of Customer Success at Rackspace, where leadership of teams and development of high-level client relationships were key responsibilities. A significant tenure at Xerox included roles such as Client Service Delivery Head of Operations and Senior Account Client Manager, where exceptional sales performance and contract negotiations were hallmarks. Educational credentials include a Chartered Institute of Marketing Diploma and Advanced Certificate in Marketing, complemented by a BTEC Certificate in Business and Finance.