Tom Feeney

Tom Feeney, PMP, ITIL, currently serves as a Senior Technical Account Manager at Genesys, a position held since March 2022. Previously, Tom was a Service Delivery Manager at Avaya for nearly nine years, where responsibilities included acting as a liaison and advocate for clients while developing an in-depth understanding of their business operations. Earlier roles include Customer Service Account Manager at JT Packard, Client Relationship Specialist at Humana, and Client Service Manager at Avaya. Tom's career began as a Field Service Manager at Lucent Technologies/Avaya, overseeing teams and fostering collaborative relationships. Tom holds a BS in Business/Psychology from Edgewood College and a certification in Electronics from the Wisconsin School of Electronics.