Warren O'Donnell is a seasoned professional in customer care and technical support, having held various leadership positions at Genesys, including VP Customer Care, Voice Self Service and VP Global Technical Support. They began their career in engineering at NBTel and later joined Alcatel-Lucent as VP Enterprise Customer Care, Americas. Warren is a graduate of the University of New Brunswick, where they earned a Bachelor of Science in Electrical Engineering. Currently, Warren is retired from their extensive career in the industry.
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