Genex began its journey in Dhaka, back in 2012 as an initiative of IPE Group, UK with a plan to grow BPO and IT Service industry in emerging countries. Within a short span of time Genex has become the largest Business Process Management & IT Services company in Bangladesh. From 2 to 4000+ employees, Genex expanded its operations in APAC region, managing over 150 million customer interactions a year. In 2019, Genex became the first publicly listed company in the country’s ITeS sector.

Excellence in customer service and stellar achievements in business objectives is part of our core, we do so in a smart, cost effective and quality driven manner. Our multinational team of experts possesses the right mix of skills and experience in the field of BPO and IT services.
 
Genex has been awarded with the prestigious ICT Solution Provider of the Year by The Daily Star in 2019, National ICT Award by BASIS in 2019, Asia Pacific Alliance Award (APICTA) 2019, Best Large Contact Centre (#Rank 1) & TopPlace2Work for APAC region by ContactCentreWorld in 2018. We were also awarded the Best Outsourcing Partnership Award, under Large Contact Center category, for our partnership with a leading Telecom Operator. 

We strive for excellence through continuous transformation of business scopes for our clients which ensures significant value addition to our customer’s business.  A smart innovator in BPM and IT Services industry; trusted by Global Brands.

Solutions & Services offered by Genex:

1.   	Customer Experience Management
2.     Back-Office Management Services
3.     Digital Transformation & Solutions
4.     Digital Marketing
5.     Training & Skill Development

IT Services

Outsourcing

Genex Infosys Limited

Shah Jalal Uddin

Mostaq Ahmed

Muffazzal Hussain

Md.hamidur Rahman Pmp®

Rafiul Islam Rakin

Nisar Mahmood

Sefat Ullah

Nahida Akter

Kazi Tareq

Arifur Rahman

Vaibhav Kapoor

Abu Taiyab

Rashed Sarker

Hasan Faisal

The Operations and Business Support team at Genex Infosys Limited is responsible for ensuring the smooth and efficient delivery of services across various business processes. This team manages operational functions, supports business development initiatives, oversees workforce management, and enhances customer service quality. Through strategic planning, performance measurement, and resource optimization, they drive continuous improvement and value for both the company and its clients.

Operations and Business Support

Technology and Development

Finance and Compliance

Operations and Business Support

About

Team members

Other teams at Genex Infosys Limited

Technology and Development

Finance and Compliance