Technical Writer

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

As an Intermediate Technical Writer, you will play a pivotal role in crafting clear and targeted written communications with a focus on enhancing usability for our clients. Your innovative and proactive approach will be key in producing technical documents that not only meet high standards but also guide our teams in their own writing endeavors. Your responsibilities include providing clear guidance for written communication, utilizing quality visual imagery, and ensuring that technical documents are concise and user-friendly. With a forward-thinking mindset, you'll contribute to ongoing content development, continuously striving for improvements in product documentation standards to meet client needs effectively.

The Specifics

• Produce clear written communications, demonstrating excellence in both content and communication with internal teams.

• Share knowledge proactively within your immediate team and across the Product Development organisation, acting as a bridge between technical teams and end-users for effective communication.

• Apply knowledge of established content authoring best practice to achieve excellence in the production of technical documents.

• Innovate and proactively contribute to continuous improvement in content development for Gentrack’s products, and for improved methodologies.

• Focus on the audience in all aspects of content design, ensuring a logical layout, accuracy, completeness, and visual effectiveness.

What we're looking for:

• Experience in technical writing best practice ideally with 2+ years as a Technical Writer or in a related role.

• Experience documenting enterprise-level software products.

• Experience using help authoring tools and other information management systems such as Confluence.

• Confidence to engage with content owners across all business roles to acquire source material for documentation.

• Comfortable and confident to work in the open, sharing your work product at all stages of drafting and refinement.

• Contribute to continuous improvement in practices leading to effectiveness, efficiency and quality for content development.

• Positive and can-do attitude. Applying sound judgment, and determination to achieve with a sense of urgency when that’s required.

• Commitment to strive for a high professional standard in your work, reinforcing Gentrack’s brand and leadership position in the industry.

• Effective relationship management, interpersonal skills, and an open-minded consultative approach.

• Ability to give and receive positive and constructive feedback and creatively solve problems.

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence

• To be part of a global, winning high growth organization – with a career path to match

• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos

• A competitive reward package that truly awards our top talent

• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

Applications close: 1st December 2024