Ricardo Pike

Ricardo Pike is an experienced IT professional currently serving as the Group IT Service Desk Manager at Genuit Group since April 2024. Prior to this role, Ricardo was the IT Services Manager at Wren Kitchens, overseeing 1st and 2nd Line teams. With a strong background in technical support, Ricardo held various positions including IT Service Desk Manager at Pacific Ltd, where the focus was on delivering exceptional technical support and managing a team. Previous experiences encompass roles at Carnival UK, Capita IT Services, Hewlett-Packard, and early positions as a Web Publisher and IT apprentice, showcasing a diverse skill set in IT service management, technical troubleshooting, and customer support. Educational background includes training from Zenos IT and Herbert Morrison Technical High.