Alison Wilkins

Alison Wilkins is a seasoned professional in claims processing and business process improvement, with a comprehensive career at Genworth spanning from August 2004 to the present, where current responsibilities include coaching Claims Examiners and managing team performance as a Business Process Improvement Specialist. Previous roles at Genworth include Senior Claims Representative, Lead Claims Representative, and Team Manager, demonstrating a strong track record in performance management, customer service, and complex claims resolution. Alison also held a brief position as a Disability Benefits Analyst at The Standard and began her career as a Bank Teller at Beacon Credit Union and a Claims Specialist at Blue Cross and Blue Shield of North Carolina. Education includes coursework at Appalachian State University from 1990 to 1992.