Monika Ruch

Monika Ruch, MBA, currently serves as Manager of Claims Operations at GeoBlue, where responsibilities include managing international claims processing and overseeing quality audits to ensure compliance with policy provisions and client-specific SLAs. Prior to joining GeoBlue in April 2016, Monika held various roles at Independence Blue Cross from January 2003 to April 2016, culminating in the position of Operations Manager, where oversight of Coordination of Benefits claims processing was a key focus. Monika's extensive experience in claims operations includes managing large teams, mentoring employees, and collaborating with various stakeholders to optimize performance. Monika holds a Master of Business Administration in Management from La Salle University and a Bachelor's degree in Criminal Justice from Temple University, graduating Cum Laude.