Frankie Guynes is a seasoned professional with extensive experience in customer success and a strong focus on improving customer outcomes. Currently serving as the Director of Customer Success at Geoforce since November 2025, Frankie emphasizes helping customers make informed decisions and enhance operational efficiency. Previous roles include Sr. Director of Customer Success at BombBomb, where Frankie contributed to maintaining a 98% customer satisfaction rate for a global client base, and Director of Customer Success at Anaconda, Inc., focusing on key performance indicators and customer communication. Additional experience includes leadership positions at Omnigo, FieldAware, Infor, PeopleMatter, Coldwell Banker Real Estate, and Sprint, showcasing a consistent trajectory of developing customer-focused strategies and team capabilities. Frankie holds a Bachelor of Business Administration in Emergency Administration and Planning from the University of North Texas.
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