Zack Birkelbach

Zack Birkelbach is an accomplished executive in customer success with extensive experience across multiple organizations. Currently serving as Chief Customer Officer at Geoforce since October 2024, Zack previously held the position of VP of Customer Success at SmartMoving Software and served as Chief Customer Officer at Life Style Plan during its pre-revenue startup phase. Prior roles include Chief Customer Officer at Outmatch, overseeing a $40M B2B SaaS Human Capital Management application, and Vice President of Customer Success for Infor's Human Capital Management products, managing a team responsible for over $75 million in annual recurring revenue. Zack's early career saw impactful contributions at PeopleAnswers, where leadership in client relations drove significant revenue growth. Educational credentials include an MBA in Organizational Management from SMU Cox School of Business and a BS in Business/Sports Management from Texas A&M University.