Rig Service Specialist

Summary:

The Rig Service Specialist combines the technical abilities of a service mechanic with the customer-centered approach of a phone support specialist. This position requires a unique blend of hands-on mechanical skills, problem-solving abilities, and the ability to effectively communicate with end users to provide comprehensive support for technical drilling equipment.  

Responsibilities:

• Diagnose and repair mechanical issues on rigs and related equipment
• Provide phone support to customers, guiding them through troubleshooting procedures
• Maintain detailed records of service interactions, solutions provided, and follow-up actions
• Timely input of machine related customer interactions into system
• Work collaboratively with a team.
• Continuously learn and stay updated on the latest industry developments and technologies.
• Willing to travel (Fly or Drive) to customers experiencing technical issues in the field.  (This does not happen regularly, but sometimes happens on short notice)
• Other duties as assigned by supervisor
• Able to work 45-hour work week