Georgia Department of Human Services
Xavier P. is a seasoned professional with extensive experience in business analysis and project management. Currently serving as a Senior Business Analyst Manager at the Georgia Department of Human Services since July 2012, Xavier P. oversees junior analysts and virtual call center agents, leading projects and translating business requirements into automated solutions. Prior experience includes a role as a Research Analyst at Albany State University, where data processing and analysis were conducted using advanced software. Earlier in career, Xavier P. held several managerial positions at Teleperformance Philippines, including Call Center Project Manager and Call Center Performance Manager, overseeing significant teams and ensuring high service levels. Xavier P. holds a Bachelor of Science degree in Mathematics and Computer Science from Albany State University.
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Georgia Department of Human Services
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The Georgia Department of Human Services (DHS) formed in July 2009 as part of the reorganization of the former Georgia Department of Human Resources, which had served Georgia since 1972. DHS delivers a wide range of human services designed to promote self-sufficiency, safety, and well-being for all Georgians. The department is one of the largest agencies in state government with an annual budget of $1.8 billion in fiscal year 2017 and nearly 9,000 employees. DHS is comprised of three divisions and 11 offices, including the Division of Aging Services, the Division of Child Support Services, and the Division of Family & Children Services. Our vision is to build stronger families for a stronger Georgia.