Xavier P.

Xavier P. is a seasoned professional with extensive experience in business analysis and project management. Currently serving as a Senior Business Analyst Manager at the Georgia Department of Human Services since July 2012, Xavier P. oversees junior analysts and virtual call center agents, leading projects and translating business requirements into automated solutions. Prior experience includes a role as a Research Analyst at Albany State University, where data processing and analysis were conducted using advanced software. Earlier in career, Xavier P. held several managerial positions at Teleperformance Philippines, including Call Center Project Manager and Call Center Performance Manager, overseeing significant teams and ensuring high service levels. Xavier P. holds a Bachelor of Science degree in Mathematics and Computer Science from Albany State University.