Louisa B

Louisa B's work experience began in 2010 at SPAWAR, where they worked as a Human Systems Integration Practitioner. Their responsibilities included writing and reviewing project documentation, identifying requirements, and conducting heuristic analysis.

In 2012, Louisa joined Technology Solutions Experts, Inc. as a Human Factors Engineer, Operations Research. Louisa wrote grant proposals and developed usability standards for the software development team.

Also in 2012, they worked at Integrated Computer Solutions, Inc. as a User Experience Designer. Louisa was responsible for creating user personas, workflows, and wireframes, and also served as a project manager.

In 2015, Louisa briefly worked at Radius as a Human Factors Engineer.

Starting in 2018, Louisa joined OpenWater, Inc. Here, they held the roles of Customer Support Specialist and later, Customer Support and Success Team Lead. Their responsibilities included troubleshooting customer issues, handling escalations, identifying and mitigating client pain points, and providing technical support.

Louisa B has a Bachelor's degree in Computer Science from Oregon State University, which they obtained in 2018. Prior to that, they earned a Master's degree in Industrial and Systems Engineering from Virginia Tech in 2010 and a Bachelor's degree in Psychology from the University of Colorado Boulder in 2009. Additionally, they have obtained several certifications, such as OpenWater Admin Training, OpenWater Essentials, Creating a High Performance Culture, Developing Your Team Members, High-Performance Building Design Professional (HBDP), Management Foundations, Software Testing: Tools, Product Owner Foundation, Certificate of Continuing Education in Project Management Professional (PMP) - PMI, Project Management Essentials, Scrum Fundamentals Certified (SFC), and Six Sigma Yellow Belt.