Earlybird
Louise Russ is an experienced customer success professional currently serving as the Founding Customer Success Manager at Earlybird since July 2025. Prior to this role, Louise held several positions including Senior Engagement Manager at Emeritus from September 2024 to July 2025, and Head of Impact & Customer Success at Academy from March 2024 to September 2024. Louise's earlier experience includes various roles at Multiverse from April 2021 to May 2023, such as Regional Director, Manager, and Senior Enterprise Customer Success Manager within the Customer Success Team. Louise holds a Bachelor of Science (BSc) degree in Geography from the University of Leeds, attended from September 2010 to June 2013, and completed secondary education at Chigwell School from September 2003 to June 2010.
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Earlybird
Earlybird is an innovative technology company that specialises in AI-driven solutions to improve support services. We are a team with lived and professional experience of the employability ecosystem; from diverse backgrounds in academic research, employability, law, computer science and more. We're united by a shared set of values and a desire to build great solutions that empower organisations supporting those most in need to do their best work.