Director, Strategy & Operations - GTM

About the role

The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments. Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis. This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership. This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution. This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech.

As the Strategy & Operations lead deployed to our Go to Market (GTM) organization, you’ll help set strategy and long-range objectives for one of our largest and fastest growing departments. You will work in close partnership with our Chief Revenue Officer—as well as colleagues in Revenue Operations, Partner Success, and Implementation—to set the organization up for the next stage of scale, taking a blank slate approach to defining the right frameworks and rituals to guide this area of the business. You’ll be joining a winning team with an incredible culture and passion for the partner experience.

What you’ll do

• Partner with your department leader (Chief Revenue Officer) to set long-range strategy and translate it into tangible near-term goals and milestones that ensure tight execution
• Lead special projects (e.g., new vertical entry, product expansions), drawing upon GTM and cross-departmental resources and interfacing directly with our Executive Team
• Drive critical decisions through well researched and reasoned proposals, leveraging frameworks and data to uplevel the process by quick we deliberate 
• Stand in for the Chief Revenue Officer in important internal meetings (e.g., Monthly Team Reviews) and on time-sensitive decisions 
• Level up all internal processes, driving tighter alignment between the GTM org and the larger company
• Collaborate with RevOps to rebuild the foundational GTM forecasting models, creating a clear logic around when and how we invest (e.g., quota-carrying reps, revenue support staff)
• Partner closely with the Product org to shape the Partner roadmap and ensure timely delivery across all internal platform and partner-facing solutions 
• Drive improvements to team structure to address knowledge and skill gaps in view of business needs
• Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
• Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate

Key qualifications

• Ideally 10+ years of relevant work experience (e.g., investment banking, management consulting, start-up role in strategy, strategic finance, biz ops, or chief of staff function) 
• Direct work (or advisory experience) with a high-growth tech/fintech company preferred
• Entrepreneurial - finds the messiness of 0-to-1 building exhilarating 
• Strong conceptual facility; extremely fast thinker
• Comfort “fog sculpting,” making amorphous projects tractable 
• Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
• Ability to thrive in a fast-paced (and at times chaotic) environment 
• Strong bias for action 
• Obsessive attention to detail; high bar for your own work product 
• Superior communication skills (e.g., memos, verbal presentations)
• Advanced financial modeling skills

The national pay range for this role is $217,000-$234,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

• Competitive pay
• 100% company-paid medical, dental, and vision
• 401(k) + company stock options
• Unlimited paid time off with a PTO minimum + 13 company paid holidays
• Parental leave 
• Flex Cares Program: Non-profit company match + pet adoption coverage
• Free Flex subscription