Ahmed Shady is a seasoned IT professional with extensive experience in service delivery and management roles. Currently serving as a Service Delivery Manager at Getronics since June 2024, Ahmed has previously held various leadership positions, including Service Desk Team Lead and Service Delivery Manager at Banking Circle, and IT Service Manager at CTG - Computer Task Group. With a background in incident management and technical support at companies like Orange Business Services and HSBC, Ahmed has developed a comprehensive skill set in IT service management. Ahmed holds two bachelor's degrees in law from Université Jean Moulin (Lyon III) and Ain Shams University, completed between 2005 and 2010.