Iovana May Cervantes

Iovana May Cervantes has a diverse work experience, starting in 2009 as a Senior Consultant at KPMG México. Iovana then worked at Banco de México as a Senior Risk Consultant from 2012 to 2013. In 2015, they joined Uber and held various roles, including Operation and Logistics Manager, Sr CommOps Manager, Lead of Community Operations - LatAm, Head of Customer Experience - LatAm, and Director of Customer Experience and Scaled Sales - LatAm. Iovana'smost recent role was as the VP of Global Customer Service at GetYourGuide, starting in February 2020.

Iovana May Cervantes completed their Bachelor of Engineering (B.E.) in Industrial Engineering from the Universidad de las Américas Puebla. Iovana pursued their undergraduate degree from 2003 till 2008. After that, they attended the IE Business School from 2013 to 2014, where they obtained their Master of Business Administration (MBA).