GFM
Kelly Francis has extensive experience in customer service and administration, currently serving as the Customer Service Team Lead for GFM since August 2018, where responsibilities include leading the customer services team for The Times and The Sunday Times. Prior to this role, Kelly worked as an Administrator for The Times and Sunday Times from June 2016 to August 2018, managing absence tracker spreadsheets, maintaining invoice accuracy, and handling client communications. For nearly nine years at Sainsbury's, Kelly held positions as Charity Coordinator/PR Ambassador and Customer Service Supervisor, focusing on community engagement, problem resolution, and effective communication with customers. Educational qualifications include A Levels in Law, Psychology, and Politics from Colchester Sixth Form College.
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GFM
Since 1989, GFM has been creating connections for our clients that deliver tangible results for their businesses. We’re proud of the partnerships we’ve developed throughout the media, travel and leisure and charity sectors, working with some of the biggest and most respected operators. We create relevant and meaningful connections between our clients and we’re always adding new names to the list of companies that we work with. You may need mass media exposure. You may be looking for a new, discrete sales channel. You may need to build a targeted database quickly. You may be exploring new ways to drive store traffic or increase visitor numbers. Whatever challenges face your business, GFM has the experience, the resources and the connections to help you overcome them.