Charles Glass

Charles Glass is a Customer Support Analyst II at GHX since July 2021, specializing in analyzing support cases and calls to enhance business transactions in the healthcare sector through GHX's extensive cloud-based supply chain network. Prior to this role, Charles amassed over 20 years of experience in television news production at CNN, providing 24/7 technical support for various news divisions. Earlier career experiences include roles at American Express in credit and customer service support and at the Internal Revenue Service as a Tax Law Specialist. Charles holds a Master of Arts in Communication from Regent University, a Bachelor of Business Administration from Georgia State University, and additional IT certifications including Comptia A+ and a Google IT Support Professional Certificate.