Lana Balenko

Global Customer Success Manager at Giftpack

๐ŸŸ My responsibilities at Giftpack?

- ensure customer success

- develop a long-lasting relationship with customers.

โ›ฉ What is your vision for Giftpack?

- One-click smart gifting platform for companies.

- Brings people closer by creating the best memories.

๐Ÿฆ€ What is the best part of working at Giftpack?

- people;

- flexibility.

๐Ÿ† What's my definition of success?

- being happy in life.

๐Ÿฅ• What motivates you

- satisfied customers;

๐Ÿ—ฃ My communication style

- friendly;

- transparent.

๐Ÿ˜ƒ Qualities I value

- honesty;

- considerateness.

โš™๏ธ What are some of your best / worst work habits?

- drinking too much coffee๐Ÿ˜…

๐Ÿ˜’ Pet peeves

- irresponsibility;

- dishonesty.

๐Ÿง What do people misunderstand about me

- Hmm, not sure...

๐Ÿ’ก Fun fact about me

- I love playing tennis, but not a fan of running.

๐Ÿด Favorite Food

- Korean, Thai, and my mom's.

๐ŸŽถ Favorite Music

- Don't really have a favourite, it all depends on my mood at the moment.

๐ŸŽฅ Favorite Movie

- Parasite.

๐Ÿฆธ If you could be any superhero who would it be and why?

- Not big on superheroes, but I would probably choose Blink as I would be able to save time and money on traveling thanks to teleport.

๐Ÿ’ƒ Hobbies / Interests outside of work

- tennis, language learning, travel.

Links


Org chart



Work style

How I prefer to work

Remote

Morning

Mostly on my own

Qualities I value in my colleagues

  • Openness
  • reliability
  • self-motivation
  • empathy
  • honesty

My communication style

  • Polite
  • positive
  • casual
  • transparent
  • calm

My pet peeves

  • Poor communication
  • arrogance
  • unreliability
  • dishonesty
  • inconsiderateness

Fun fact

I love playing tennis, but I hate running๐Ÿ˜…

Personal Q&A

  • What part of your job gives you most energy?

    Usually, I feel the most motivated when I see the results of establishing a strong, trust-worthy relationship with a customer.