Wendy Hill

Wendy Hill is an experienced professional with a strong background in customer service and operational strategy. Currently serving as the Director of Camp Strategy & Operations at Girl Scouts of Greater Iowa since April 2025, Wendy previously held various leadership roles at Dotdash Meredith from 2019 to 2024, including Director of Customer Service, where a focus on client retention and satisfaction was emphasized. In this position, Wendy managed multi-channel service delivery, ensuring quality in over 45,000 monthly customer interactions. Earlier in a 13-year tenure at Citi, significant contributions were made as Vice President, Vendor Operations Manager, overseeing vendor client support and aligning processes within Mortgage operations. Wendy's expertise also includes managing offshore vendor relationships and advocating for customer service representatives to maintain operational efficiency. Wendy holds an education from Des Moines Area Community College.