Givebacks
Matt Harrell has a diverse work experience spanning over two decades. Matt co-founded Givebacks in 2018 and held the role of Co-founder and VP Customer Experience. In this role, they established a Voice of Customer program, organized product-related data, and conducted usability testing to improve user experience. Matt later served as the VP of Customer Success, where they oversaw operations, mentored teams, and drove revenue growth.
Prior to Givebacks, Matt co-founded MemberHub in 2007, where they held various positions including VP of Customer Success and VP of Customer Experience. Matt played a crucial role in identifying market gaps and led product development. Matt also co-founded and served as the President at Five Points Solutions, Inc., where they built custom websites and provided branding services.
Matt's early career involved being a Software Engineer at SoftPro, where they developed real estate closing software.
Overall, Matt Harrell has a strong background in customer experience, product development, and website design, with extensive experience in both co-founding and leading companies.
Matt Harrell attended North Carolina State University from 1996 to 2000, where they studied Computer Science with a focus on Software Development and Business Management. Prior to that, they completed their high school education at Needham Broughton High School from 1993 to 1996. In addition to their formal education, Matt Harrell obtained several certifications in 2023, including Pendo Essentials from Pendo.io, HubSpot Marketing Software Certified and HubSpot Sales Software Certified from HubSpot Academy, and Strategizing Products and Customer Experiences (SPACE) from Delta CX.