Gladly
Lauren Dubno is currently a Customer Success Manager at Gladly. Lauren has previously worked as a Partner Success Manager at Litify from October 2019 to January 2021 and as a Customer Success Manager at Ravel Law (a LexisNexis Company) from August 2015 to February 2019. Lauren has also worked as a Customer Success Specialist at ClearSlide from January 2015 to August 2015 and as an Assistant Public Defender at the Miami-Dade Public Defender's Office from January 2010 to December 2014.
Lauren Dubno has a Doctor of Law (J.D.) from Florida International University - College of Law and a Bachelor of Arts (B.A.) in Criminology from the University of Florida. Lauren also has certification from Trailhead by Salesforce in Lightning Experience Basics Badge.
Their manager is Kimberly McKellar, Director of Customer Success. They are on a team with Joseph Scheip - Customer Success Manager, Julia Burnett - Customer Success Manager, and Mike Yacobian - Customer Success Manager.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.