Heather Wahlstrom

Heather Wahlstrom is a seasoned professional with extensive experience in customer success and account management within the enterprise sector. Currently serving as a Senior Customer Success Manager at Kaltura since November 2023, Heather is dedicated to enhancing video experiences across various industries. Prior to Kaltura, Heather held multiple roles at West Unified Communications Services from 1999 to July 2023, including Client Relationship Manager and Customer Success Manager, where responsibilities encompassed end-to-end customer experience management, service delivery optimization, and enterprise account growth. Heather began a career at InterCall, progressing from Direct Sales Coordinator to National Accounts Coordinator, focusing on customer retention and sales support for conferencing and collaboration services. Heather holds a Bachelor’s degree from Lake Forest College, earned in 1996.