Michael Yacobian

Michael Yacobian, MBA, has extensive experience in customer success management across various technology-focused companies. Currently serving as the West Coast Regional Manager at Gladly since November 2019, Michael has held multiple roles within the organization, emphasizing customer adoption and retention strategies. Prior to Gladly, from February 2014 to October 2019, Michael worked at Genesys as a Customer Success Manager, where responsibilities included managing a portfolio of strategic cloud customers and partnering with account executives to address customer challenges. Earlier career milestones include founding Blue Bay Networks LLC, where Michael served as Account Manager and Consultant for a decade, and positions at eMotion Web, focusing on account management and technical support. Michael holds an MBA from the University of San Francisco and a Bachelor of Science in Computer Science from San Francisco State University.