Jeffrey Pacifici

Jeffrey Pacifici is an experienced IT professional with a strong background in software engineering, escalation management, and product support. Currently serving as the Escalation Manager at Glassbox Digital since May 2019, Jeffrey previously held positions such as Tier 4 Product Expert at Perfecto Mobile, where responsibility included managing customer escalations and resolving issues through various channels. Jeffrey’s extensive experience also includes roles as a Senior Software Engineer at Micro Focus and CPE Support BSM at Hewlett Packard Enterprise, providing Tier 4 support to over 2000 enterprise customers globally. With a technical background spanning multiple companies, including Tangram and Amdocs, Jeffrey has a robust expertise in software development, security vulnerability resolution, and system integration. Educational credentials include a degree from California State University-Sacramento.