Randy Kraft

Senior Service Manager, Global Service Desk - Americas at GSK

Randy Kraft is a seasoned IT professional with extensive experience in various roles at GSK since November 1994, including Senior Service Manager for the Global Service Desk and Senior Manager for Information Technology Deployments & Projects, where Randy managed large-scale IT projects and collaborated with stakeholders to ensure successful project outcomes. With a strong background in Business Relationship Management, Randy has provided services to multiple GSK business units, including Sales & Marketing and Customer Relationship Management, over a span of fifteen years. Prior roles include managing teams for IT service management and technical development, alongside earlier positions in technical support. Randy holds a Bachelor's degree in Decision Sciences from The Wharton School.

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