John-Mark Gilaspy

John-Mark Gilaspy is a seasoned ServiceNow Architect and Service Delivery Manager at GlideFast Consulting since August 2019, with a previous tenure as a ServiceNow Architect and Trainer at CareWorks Tech from December 2014 to August 2019. Expertise includes overseeing ServiceNow implementation projects across diverse sectors such as Healthcare, Banking, and Government, focusing on ITSM and related modules. Prior experience encompasses roles at The Ohio State University Wexner Medical Center and CoreTech, where notable contributions include system administration and support for BMC Remedy SRM implementation. John-Mark holds a Master's in Information Technology Management from Marshall University and has a strong background including technical roles and military service as a Corporal with the United States Marine Corps.