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Troy Brandstetter - Mba, Pmp, Safe, Csm, Ssm

Service Delivery Manager at GlideFast Consulting

Troy Brandstetter is an experienced professional with a diverse background in project management and leadership roles. Troy is currently employed at GlideFast Consulting as a Service Delivery Manager, where they provide guidance and support to a team of engagement managers. In this role, they are responsible for managing all aspects of delivery and career management and resolving technical issues.

Prior to their current position, Troy worked as a Senior Engagement Manager at GlideFast Consulting, where they successfully managed over 50 ServiceNow implementation projects. Troy delivered ServiceNow solutions to customers in various areas, including IT Service Management, HR Service Delivery, and Security Operations.

Before joining GlideFast Consulting, Troy gained valuable experience at State Farm, where they held several independent consultant positions. Troy served as a Scaled Agile Project Manager & Scrum Master, leading the transition of the Learning & Development department to a product-centric approach. Troy also led Enterprise Knowledge Management projects and managed a portfolio of training development projects.

Troy also has experience in the aerospace and defense industry, having worked at companies like Parker Hannifin, Fincantieri Marine Group, General Atomics, Boeing, and GKN Aerospace. In these roles, they were responsible for planning, scheduling, and executing projects within tight timelines and budgets.

Overall, Troy Brandstetter's work experience demonstrates their expertise in project management, agile methodologies, and service delivery. Troy'sstrong leadership skills and ability to deliver successful projects make him a valuable asset to any organization.

Troy Brandstetter holds a Masters in Business Administration degree with a concentration in Operations, Strategy, and Finance from Washington University in St. Louis - Olin Business School. Prior to this, they obtained a Bachelors of Science degree in Management and Finance from the Purdue University Daniels School of Business.

In addition to their educational background, Troy has obtained several certifications. Troy holds the ITIL V4 Foundation Certification in IT Service Management from AXELOS Global Best Practice, which they obtained in January 2021. Troy is also a Certified SAFe® 5 Scrum Master, having completed the certification program offered by Scaled Agile, Inc., in August 2020. Troy previously achieved the Certified SAFe® 4 Scrum Master certification in June 2019. Moreover, they are a Certified ScrumMaster® (CSM®), having completed the certification program by Scrum Alliance® in July 2018. Lastly, Troy obtained the Project Management Professional (PMP) certification from the Project Management Institute in November 2014.

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