Irene Jivani

Irene Jivani has a diverse work experience spanning multiple roles and industries.

Irene is currently serving as the Director of Customer Success at Glidian, a healthcare company that aims to simplify the prior authorization process. Their role involves integrating with payers to enhance the healthcare experience for providers and patients.

Prior to their current position, Irene worked at Baylor Genetics for several years in various leadership roles. Irene served as the Senior Director of Customer Operations, overseeing customer success, sample logistics, customer service, and contract administration. Irene also provided support to the revenue cycle department and participated in financial audit activities. Additionally, they held the position of Senior Director of Business Operations, Director of Strategic Partnerships, Associate Director of Revenue Cycle & Customer Relations, Senior Operations Manager, and Operations Manager during their tenure at Baylor Genetics.

Before Baylor Genetics, Irene worked as a Cytogenetics Technologist at LabCorp Dynagene and as a Microbiology Lab Assistant at LabCorp.

At Baylor University, Irene gained early experience in the field of genetics as a Genetics Lab Assistant. Irene also worked as an Entomology Lab Assistant, conducting research on mosquito color preference.

Overall, Irene Jivani has a strong background in customer operations, revenue cycle management, and laboratory operations, with a focus on healthcare and genetics.

Irene Jivani obtained a Bachelor of Arts (B.A.) degree in Biology, General from Baylor University. In November 2021, they obtained a certification in Customer Loyalty from Northwestern University - Kellogg School of Management.