Sebastián A. Toro Bravo

Sebastián A. Toro Bravo has a diverse work experience spanning various industries. Sebastián A. is currently working at Global66 as the Head of Customer Experience, leading a team of over 40 employees and overseeing projects, CRM administration, and continuous improvement. Prior to this, they were the Head of Customer Experience at Mercat, where they built the CX area from scratch for a foodtech startup and managed support, customer success, and customer onboarding.

Sebastián has also worked at Global66 previously, first as the Head of Customer Experience where they built the CX area for a fintech startup, focusing on quality management and CRM administration. Sebastián A. then transitioned into the role of Team Lead of Customer Experience, responsible for building the CX area from scratch and managing operational and product flows.

Before their roles in the tech industry, Sebastián worked at MACH as a Cell Leader of Customer Success, where they handled fraud cases and later became a leader focusing on continuous improvement, contingency resolution, quality management, and people management. Sebastián A. had experience using platforms such as Zendesk, Amplitude, Sift, CCA, and Transbank portal.

In addition to their tech industry experience, Sebastián worked as a Scriptwriter at YESTAY Productions, where they created scripts for animated series targeting a young audience. Sebastián A. also worked as a Higher Education Assistant at UNIACC, supporting students in the Creative Narrative branch and facilitating workshops. Before that, they were a Call Center Agent at UNIACC, providing customer service and assistance to prospective students.

Sebastián's early work experience includes a role as an Administrative Assistant at IM Trust S.A Stock Brokers.

Sebastián A. Toro Bravo's education history includes a technical degree in Audiovisual Communication from Duoc UC, which they obtained from 2009 to 2010. Currently, they are pursuing a specialization in Communication A., specializing in Screenwriting, at the Universidad de Artes, Ciencias y Comunicación. The degree program focuses on film, television, and theater scripts.